Terms of use

Feedback Hook offers Online Feedback Management Solution, delivering website owners a powerful Software as a Service (SaaS) platform to collect, analyze, measure and manage website users' feedback on services, products and customer experience.


Welcome to Feedbackhook.com. Feedbackhook.com contains a platform and associated applications which, among others, contain online feedback management system, using innovative technology to collect, analyze, fix, report and manage user's feedback and other related information. Through the feedback management system, our subscribers can obtain a License (as defined below) for the use of Feedbackhook's Services, through which their users (website users or other kind of users) can report and deliver their feedback regarding subscribers websites. Please read the following Terms of Use carefully before using the feedback management system, so that you are aware of your legal rights and obligations with respect to Feedbackhook.com and its affiliates and subsidiaries (individually and collectively, "Gladwev"). By using Feedbackhook's feedback management system you signify your irrevocable acceptance of these Terms of Use. Feedbackhook.com has the right to revise the Terms of Use at any time without providing notice thereof. Your continued use of the Site and/or any part of the site and services shall be deemed irrevocable acceptance of those revisions. Subject to the terms of your license, Feedbackhook.com reserves the right to change, modify, suspend or discontinue any portion of the Site and/or the Services at any time and Feedbackhook.com may also impose limits on certain features or restrict your access to parts or the entire Site without notice or liability. If you do not agree to any such updates, your sole remedy shall be to discontinue the use of the Services. It is your responsibility to regularly check the Site to determine if there have been changes to these Terms of Use and to review such changes.

The License and Service

In order to have access to any of the feedback management system you will be required to register with Feedbackhook.com and subscribe to the service you wish to use. As a subscriber of Feedbackhook.com, your use of our feedback management system, as chosen by you, from time to time, constitutes a personal, non- transferable, non- assignable, limited and temporary license, as defined upon your registration and subject to the terms and conditions specified therein and herein the License. Certain of the Licenses are provided free of charge and certain of the Licenses are provided subject to payment of fees and certain or all of Licenses which are provided free of charge may become subject to payment of fees. You may elect to change your account from free account to paying account, according to Feedbackhook's offered plans, by electronic means through the Site. The amended amounts payable to us and/or the amended payment methods shall apply in accordance with the payment provisions specified in the notice of change and these Terms of Use shall continue to govern your account after such change. We reserve the right to change from time to time the prices rendered for our Licenses and/or services. Notice of such changes shall be sent to you stating the new prices applicable to the services rendered to you. Unless you notify Feedbackhook.com, immediately upon receipt of the above notice, you will be charged thereon with the new prices so published, without the right to reclaim thereafter any repayments, unless you have paid for an agreed upon period in advance, which in such case the new prices will apply upon termination of such period . You represent and warrant to Feedbackhook.com that You shall solely be responsible for acquiring all proper license and permits and bear any payment (if necessary) related to the use of such third parties' proprietary technology (including, but not limited to, the payment of royalties). You shall indemnify defend or settle (at its option) and hold harmless Feedbackhook.com from and against any losses, expenses (including reasonable attorney's fees), damages and claims that arise out of or result from any and all third party claims caused by your breach of the above obligation.

Warranties and Disclaimers

As a Feedbackhook.com Subscriber, you understand that all the feedback information gathered is obtained from your users using the feedback system, which you subscribe to, and is not directly obtained from you. Feedbackhook.com shall not be responsible to any of the information gathered received or integrated, or to any proposed fixes included in the information provided to you. Except as expressly provided otherwise in a written agreement between you and Feedbackhook.com, the feedback management system, the Licenses and any materials included therein are provided "as is" and without warranties of any kind, either express or implied. To the fullest extent permissible pursuant to applicable law, Feedbackhook.com disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability or fitness for a particular purpose, or the warranty of non-infringement. Without limiting the foregoing, Feedbackhook.com does not warrant that the functions used by you, will be uninterrupted or error-free, that defects will be corrected, or that the server that makes it available are free of viruses or other harmful components. Feedbackhook.com does not warrant or make any representations regarding the use or the results of the use of the materials through the License in terms of their correctness, accuracy, reliability, or otherwise. You (and not Feedbackhook.com) assume the entire cost of all necessary servicing, repair, or correction. Applicable law may not allow the exclusion of implied warranties, so the above exclusion may not apply to you. Under no circumstances, including, but not limited to, negligence, shall Feedbackhook.com be liable for any special or consequential damages that result from the use of, or the inability to use, the materials, the services provided through the Licenses, feedback management system, or any other web site, even if Feedbackhook.com or a Feedbackhook.com authorized representative has been advised of the possibility of such damages. Applicable law may not allow the limitation or exclusion of liability for incidental or consequential damages, so the above limitation or exclusion may not apply to you. No advice or information, whether written or oral, obtained by you from Feedbackhook or from or through the Site or the Site Application shall create any warranty not expressly stated in the Terms of Use. Not withstanding the provisions of any applicable laws, it is hereby agreed that in no event shall Feedbackhook.com total liability to you for all damages, losses, and causes of action (whether in contract, tort (including, but not limited to, negligence) or otherwise) exceed the amount paid by you, if any, in respect to the services provided to you by Feedbackhook.com.

Web Site


Feedbackhook.com may provide links to other sites. Feedbackhook.com is not responsible for the content on the Linked Sites and is not responsible for the accuracy of the information and intellectual property notices therein.

Submissions and Information

The users of any of the Feedback management system, using them to provide Submissions about you, may be asked for written suggestions or problem reports regarding the Subscribers websites. Any Submissions that may be provided through the feedback system by your users and/or received from other commercial systems, which you subscribe to, shall be deemed your sole property. However, we will collect certain information about you or your users for business purposes only. The information we collect is only accessible to Feedbackhook.com and its affiliates and is not disclosed to any non-affiliated third parties and is used by us solely for aggregate statistics about our customers, sales, traffic patterns and related site information to third parties. Feedbackhook.com shall have full authority to use such information gathered by it, for any purpose it so deems. Users are advised that any and all Submissions submitted by users to Feedbackhook.com Subscriber's websites including such users contact or other information is provided for the sole purpose of such Subscriber communicating with the users in respect solely to the submissions submitted by such users, and therefore Feedbackhook's Subscribers are forbidden to use any or all of user's contact information for the purpose of sending to such users advertizing, marketing and other information about the Subscriber's website or other websites. Feedbackhook hereby clarifies to all users that Feedbackhook shall regards such use of the feedback management system as a breach of these terms of use and in the event Feedbackhook shall determine, in its sole discretion, that a Subscriber is making forbidden use of any user contact or other information, then Feedbackhook.com may immediately terminate the License granted to such Subscriber and/or prevent such breach and/or use any legal and other measures available to it under applicable law. Users are hereby advised that the use of the feedback management system for the submission of Submissions by users is made available for the sole purpose of submitting real feedback to Subscriber's websites. Therefore, notice is hereby given to all users that any users which submit Submissions which are not real submissions and/or can be defined as "garbage submission" is forbidden. Feedbackhook.com reserves the right to use all legal and other remedies available to it under applicable law in order to limit and/or prevent any such forbidden submissions.

Newsletters and other advertizing material

Your agreement during the registration process to receive updates and marketing materials of Feedbackhook.com, means that you agree and authorize Feedbackhook.com to make use of the information you provided Feedbackhook.com during the registration process for the purpose of (a) improvement of Feedbackhook.com services provided to you, (b) Feedbackhook.com notifying you of products and services which might interest you and (c) Feedbackhook.com sending you the Feedbackhook.com newsletter and/or other advertizing information of Feedbackhook.com through the internet or other communications. Any agreement of yours to the above may be revoked and you have the rights to notify Feedbackhook, at any time, of your request to cancel your approval for such delivery and stop receiving such materials, by sending an e-mail to Feedbackhook.com to the address appearing on the "Contact Us" in the Feedbackhook.com website.

Accounts and Security

Feedbackhook.com We implement a variety of security measures to maintain the safety of your personal information when you access your information. Feedbackhook.com is hosted in a secure server environment that uses a firewall and other advanced technology to prevent interference or access from outside intruders. Feedbackhook.com does not warrant that the functions contained in the service provided by the Site will be uninterrupted or error-free, that defects will be corrected or that this service or the server that makes it available will be free of viruses or other harmful components. As part of the registration process, you may be asked to provide Feedbackhook.com with personal information in order to set up an account. You undertake to provide Feedbackhook.com with accurate, complete, and updated information. Failure to do so shall constitute a breach of this Terms of Use, which may result in immediate termination of your account. You shall notify Feedbackhook.com of any known or suspected unauthorized use(s) of your account, or any known or suspected breach of security, including loss, theft, or unauthorized disclosure of your password. You shall be responsible for maintaining the confidentiality of your password. Any fraudulent, abusive, or otherwise illegal activity may be grounds for termination of your Account, at Feedbackhook's sole discretion, and you may be reported to appropriate law-enforcement agencies.

Notification of Copyright Infringement

Feedbackhook.com will investigate notices of copyright infringement and take appropriate actions. If you believe that your work has been used or copied in a way that constitutes copyright infringement and such infringement is occurring on this Site or on sites linked to from this Site, please notify Feedbackhook.com.

Administrative Information


You agree to indemnify and hold Feedbackhook.com, and its subsidiaries, affiliates, officers, agents, co-branders or other partners, and employees, harmless from any claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of your use of the Site, your use of any of the feedback management system your connection to the Site, your violation of the Terms of Use, or your violation of any rights of another person or entity.

Governing Law

By accessing this Site, you and Feedbackhook.com agree that all matters relating to your access to, or use of, this Site shall be governed by and construed in accordance with the laws of the State of India, without giving effect to any principles of conflicts of law and You irrevocably submit to the exclusive jurisdiction of the courts of Chandigarh, India. We reserve, as provided above, the right from time to time to change the laws and jurisdiction to which these terms shall be subject to, as shall be updated from time to time in this Terms of Use.

Proprietary Rights

Feedbackhook.com retains ownership and all rights to all Feedbackhook.com logos, icons, trademarks, software, trade secrets, databases, reports, the site and all content therein. In order to protect Feedbackhook's copyrights and other proprietary rights in the Site and feedback management system, you undertake not to remove or destroy any of Feedbackhook's proprietary trademark, copyright markings or confidential legends or other identification of proprietary information or intellectual property rights. You will reproduce in all copies of the feedback management system, including partial copies in any form, all proprietary, trademark and copyright markings and confidentiality legends and other identification of proprietary information or intellectual property rights. You will not take any action that might adversely affect the validity of any such markings, legends, identification or ownership, and you will not use such markings, legends, identification or any similar markings, legends or identification in any manner without Feedbackhook's prior written consent.

If you have any questions or concerns about this Terms of Use or any issues raised in these Terms of Use or on the Site, please contacts us at: support@Feedbackhook.com